Consumer complaints surge over 5-fold — DTI

Total consumer complaints against online and offline businesses grew by over 400 percent last year, according to the Department of Trade and Industry.

Data presented by Trade Undersecretary Ruth Castelo showed the DTI received over 57,000 consumer complaints last year, more than five times the 10,900 lodged in 2019.

Of the total complaints received last year, almost 16,000 were against online businesses, a 550 percent jump from the 2,450 in 2019.

Complaints against offline businesses, meanwhile, reached almost 42,000 last year, 395 percent higher than the 8,400 in 2019.

As of January 25, the DTI already received some 3,600 consumer complaints. Of that figure, 24% were complaints concerning online businesses and 76% were for offline businesses.

Trade Secretary Ramon Lopez said, “As e-commerce transactions go up, the absolute number of complaints will also go up because of the increase in online transactions.”


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