Across Henry Sy’s 50-year career were several turning points marked by political, economic and financial crises. His well-known SM Makati, SM North EDSA in Quezon City, SM Megamall in Mandaluyong City and the Mall of Asia in Pasay City were built amid uncertainty and showed Sy’s positive thinking and belief in the country’s long-term potential.
One of his protégés, Mall of Asia’s first mall manager and now SM Supermalls president Steven Tan said Sy’s lessons on life and business continue to inspire and steer leaders in SM.
Tan shared, “I would have coffee with Tatang every afternoon when Mall of Asia was just built and he would keenly observe the customers and how they behaved or what they shopped for. For Tatang, the customer is always king.”
He added, “We always pay close attention to customer behavior on both online and on-ground. This is important in order for us to know what types of services and offerings we should provide our shoppers.”