In a year when industries that require the physical presence of their customers are on the ropes — from airlines and theme parks to brick-and-mortar retailers — those that don’t require in-person participation are thriving.
Exhibit A: Online gaming, which has been among the big winners of 2020.
Exhibit B: The hardware. The Nintendo Switch was largely sold out at major retailers for months during the summer and holiday season. In November, the PlayStation 5 and Xbox Series X sold out almost immediately.
But can that trajectory continue into 2021 given the ongoing recession and steep unemployment?
Carolina Milanesi, a tech analyst at research firm Creative Strategies said, “Overall, 2020 added to the need to escape reality, release tensions and frustrations, uplift the spirit at a time where we were forced to do most of that at home.”
Even the nascent esports industry benefited from the hours streamed as traditional sports were paused.