Garuda Indonesia has decided to stop the use of face masks after passengers complained that they could not see crew members smiling.
The airline’s CEO said, “Many Garuda customers have complained about the flight attendants wearing masks, as [the passengers] cannot see whether or not the [flight attendants] are smiling or frowning.”
He shared they have since decided to replace masks with face shields, adding, “With this, human interaction on the plane can still occur, although minimized, and everyone can feel safe but also comfortable.”
There are still restrictions on foreign travelers to Indonesia, while domestic travelers are free to fly without restrictions, although all persons wishing to board a Garuda flight must present a health certificate that demonstrates they are not infected with COVID-19.
Domestic air passengers in April were down over 85 percent from last year, while international passengers were down over 98 percent.