In January, Airbnb superhost Diana Jeong quit her job to become a full-time Airbnb host, renting out her three-bedroom apartment on the global house-sharing platform. What she did not expect was a pandemic that would upend her plan.
She now finds sells used items on the secondhand market and writing petitions to Airbnb and authorities. Jeong, who has been on the platform for five, claims Airbnb is being unfair to hosts with its new policies, which have been updated as the epidemic becomes a pandemic.
The US-based platform allows guests to cancel and get a 100 percent refund for reservations that have nothing to do with the coronavirus, Jeong insisted.
Jeong is not alone. Many hosts have been devastated by Airbnb’s new policies, which have resulted in the changes that were retroactively applied to closed reservations or bookings that have nothing to do with the outbreak, pointing out Airbnb carried out refunds without the host’s consent.