Airports are not designed for major social-distancing measures to remain in place going forward, according to Willie Walsh, head of the International Air Transport Association.
Walsh noted, “Our estimate is that at peak times you could have up to eight hours of going through processes at the airport, both arrival and departure if you add it all up.”
He added, “That would compare at peak times normally of less than an hour-and-a-half. So you can see that modern airports have not been designed for every customer to go to a check-in counter, so we have to be able to provide a digital solution.”
There needs to be agreement between airports and airlines on the best models for financial survival. Support services like catering, duty-free shopping and maintenance were all impacted as well.
He said, “It’s completely unacceptable that airports look to recover their losses through increased charges. That’s madness.”