American retail giant Walmart is attempting to solve one of the biggest customer pain-points of online shopping — the dreaded return — with a new service.
The retailer announced it will pick up items shipped and sold by Walmart.com from customers’ homes through a new partnership with delivery service FedEx. Walmart said the “incredibly convenient” option is free and will remain in place beyond the busy holiday shopping season.
To use the new service, called “Carrier Pickup by FedEx,” customers have to initiate the return process on Walmart’s website or app, schedule a date for pickup and print a label. Then it will be picked up by a FedEx employee.
For those that don’t have a printer, customers can also make a return at any of the roughly 2,000 US FedEx Office locations by getting a QR code from Walmart’s website and a FedEx employee will print a free return label and ship it back — a similar service that is already offered by Amazon and UPS.